Position Objective:
To provide support in all functions of Customer Service and Logistics within TechMix, LLC
Reporting Structure:
Kelli Schmalz, Customer Service and Logistic Leader
Location:
Stewart, MN
Job Duties:
- Customer Service (50%)
- Promptly respond and resolve customer inquiries/concerns
- Resolve customer complaints or direct them to appropriate teams or individuals.
- Gather customer information, access and fulfill customer orders and ensure needs are met to their satisfaction
- Process customer orders/transactions in a timely manner
- Communicate/inform customers on order status
- Collaborate with other departments to resolve customer issues through innovative ideas and concepts.
- Provide service and support in customer billing, quality issues, and shipment details.
- Monitor and manage Accounts Receivable transactions and balances
- Work towards achieving established customer service goals and objectives
- Logistics (25%)
- Coordinate all product shipments in line with company requirements
- Ensure all import and export documentation is reviewed and in place per guidelines
- Provide and assist in coordination of all shipping documentation, Bill of Lading, Import/Export Certificates, Commercial Invoices, Packing Lists, etc.
- Ability to multi-task in a fast-paced environment.
- Maintain all records related to customer orders and shipments.
- Monitor and validate shipment costs and productivity processes with carriers
- Manufacturing Assistance (25%)
- Communicate necessary customer requests to manufacturing for special order, processing and customer instructions
- Become familiar with feed industry regulations to ensure requirements are being met
- Complete special requests for international orders and customer assistance.
- Prepare, route and manage purchase orders with contract manufactures
- Manage, collaborate and communicate desired inventory levels with contract manufacturers
Requirements:
- Minimum High School Graduate, Degree preferred or equivalent experience
- 3-5 years’ experience in feed and/or feed manufacturing industry in customer service
- Communicate effectively with staff and 3rd party groups, as needed
- Ability to learn technical information related to TechMix products
- Working knowledge of Microsoft Office, and order processing systems
- Display self-motivation & time management skills to meet deadlines for specific projects
- Ability to travel as needed on a limited basis
Essential Job Functions:
- Ability to bend, reach above your head and stretch
- Ability to lift 25 lbs.
- Required to sit for long periods of time
- Ability to perform simple mathematical equations
- Computer and typing abilities required
- Strong sense of integrity and commitment to exceptional customer service
- Ability to communicate clearly and effectively
- Strong decision making and analytical abilities
- Detailed oriented with ability to organize projects through completion
- Proven ability to work under pressure and meet scheduling deadlines
- Ability to multi-task in a fast-paced environment.